Terms and Conditions of Sale

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FOXON LTD Terms and Conditions of Sale

How to Order Products
  • Via fax:

    Please fax us your order to (+420) 484 845 556.
  • Via email:

    Please email us your order at This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Via our online Store:

    Every visitor to our online Store (www.eshop.foxon.cz) can buy products online. For your order to be placed, you need to register, either at the beginning of or when placing your order.

Purchase Order
A Purchase Order is a purchase contract whereby products are sold to the buyer by the seller. A Purchase Order comes into existence when the buyer places a firm order. Placing a firm order means placing an order via email or fax. The contact necessary for confirming a buyer's order by the seller is made by the seller once the seller has checked the product's availability and delivery date. A Purchase Order (or a part thereof) confirmed by the seller is deemed binding for both parties unless the terms and conditions agreed on by both parties at the time of order confirmation by the seller are violated. These terms and conditions mainly include ordered products (an itemised list of ordered products and their quantities), the price for the products and shipping and the date and method of delivery.

Payment Methods
Payment for ordered products by the buyer, if the buyer has ordered products from the seller for the first time, can be made on the basis of a pro forma invoice or an invoice issued by the seller (by prior arrangement). Payments for further orders can be made on the basis of an invoice or via the cash on delivery postal service, depending on the buyer's payment habits or upon agreement between the seller and the buyer. When the buyer has placed an order via our online Store, they will receive an email containing all the necessary payment details for making the payment (pro forma invoice). Orders are usually shipped to the buyer within 2–10 days of receiving the payment. Invoices for ordered products are attached to the shipped order and sent in the same shipment.

Order Cancellation
The buyer has the right to cancel an order without providing a reason unless and until the order has been confirmed by the seller. When the order has been confirmed by the seller, the buyer can cancel the order only when the seller has not been able to fulfil the agreed delivery conditions. If the seller has confirmed the buyer's order and the buyer cancels the order, the seller is entitled to cancellation charges. Cancellation charges will be imposed by the seller and payable by the buyer especially in the case of custom products or products specifically manufactured to the buyer's specification, and when the seller has already borne costs associated with processing the buyer's order, for example transportation costs, etc.

Product Returns Within 14 Days
Pursuant to Act No. 367/2000, the buyer has the right to return purchased products within 14 days of delivery. This right can be asserted only by a byer who is an individual entity (not by a buyer who is a holder of a Company Registration Number). Products must be unused and returned in original packaging and with original documentation (Warranty Card, User Guide and a copy of the original invoice). When returned products have been delivered to the seller, they will be checked. The seller will then provide a refund for these products within 15 days.
The refund will be reduced by any transportation costs.

If you would like to return a purchased product, please contact us. We will then agree on the method of returning the product.

If you have received your purchase by post, you can also return it by post. We recommend sending returned products via Czech Post (Obchodní balík = Business Parcel Service) or DPD. Do not send them back via the cash on delivery service.

IMPORTANT: Requests for changing invoice details on already issued invoices will incur a service charge of CZK 200 (incl. VAT).

Privacy Policy
We respect your privacy. In order to provide quality services, we need to have access to some of your personal details. We keep your personal details safe. We never share these details with a third party. By shopping in our online Store, you acknowledge and agree that your personal details and purchase details will be processed in accordance with the above-mentioned terms and conditions. By creating a Store account, subscribing to receiving the latest news, participating in surveys and registering for any other services, you agree that you can be kept updated with the lasted news from our online Store, either via email or phone. If you would like to discontinue receiving this information, you can unsubscribe by following the instructions which can be found in any email from us. The seller will not be liable for any loss or damage arising out of a cyberattack on its server. Only then is it impossible for the seller to ensure that the above-mentioned Privacy Policy will be followed.

Entire Agreement
These Terms and Conditions of Sale apply to all purchases from FOXON Ltd made by the buyer. The buyer can be an individual as well as a legal entity. Legal relations between both parties, arising from the purchase order placed by the buyer, are governed by the Civil Code (in the case of individual entities) and by the Commercial Code (in the case of legal entities). The buyer acknowledges that the purchase of products from the seller does not provide the buyer with title to or the right to use the seller's and other businesses' registered trademarks, brand names, business logos and patents, unless agreed otherwise. The seller reserves the right to alter these Terms and Conditions in accordance with amendments to legal norms and alterations to FOXON's business policy. The alterations to FOXON's Terms and Conditions and their effect will be announced in an appropriate way on FOXON's website at www.foxon.cz.

FOXON Ltd Online Store – Company Details

FOXON s.r.o.
Polní 367
460 01 Liberec
Czech Republic

Phone: +420 484 845 555
Fax: +420 484 845 556

IČ (Company Registration Number): 27358917
DIČ (Tax Identification Number – for the purpose of VAT): CZ27358917

Bank Account Number: 993001349/0800
Bank Name: Česká spořitelna a.s., Liberec, Czech Republic

Our quality management system is certified to ISO 9001:2015

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